#Word for mac crashing update#
If the former, a two-punch update may be necessary - one update for El Capitan, another for Office - to stamp out the crashes because of an interdependency.
#Word for mac crashing code#
The Redmond, Wash., company's comment that it was "working with Apple to ensure resolution with the next update of OS X 10.11," hinted that Microsoft believed Apple's code was either partly or completely responsible. Those customers' experience confirmed Microsoft's statement that there was no crash fix in Tuesday's Office for Mac 2016 update. "However, five hours in I'm starting to see the same crash behavior, where all running Office 2016 apps crash after Outlook experiences the restyled-for-El-Capitan spinning pinwheel of death." "Everything seemed okay for a few hours after the installation of today's Office 2016 15.15 patches," echoed a user with the unusual nickname of "What's that smell" on the same very-long thread. "The wait for stability continues, though thus far it seems to be somewhat improved (Word hasn't locked up on me in a few hours of use, longer than ever before - or maybe it was luck and wishful thinking)." "I thought I was past the lockups after working with the 15.15 patches for about 4 hours, but I just clicked Delete on an email message (in an Office 365 for business account) from the messages list and got the spinning wheel of death," said someone identified only as "mogrefy" late Tuesday. 13 update to Office 2016 about 5-6 hours ago and have had no anomalies since," said Coe Miles on Tuesday. Tuesday's Office for Mac 2016 update - available only to consumers or businesses that have subscribed to a rent-not-own Office 365 plan - was billed as a security rollout, but it also included multiple non-security bug fixes and improvements for Excel, PowerPoint, Outlook and Word.Īlthough Microsoft said that Tuesday's update did not include a fix for the Office 2016 for Mac crashes, some users who had installed the update reported that their applications had stopped dying. Computerworld staffers running Office 2016 for Mac on El Capitan-powered Macs have been affected as well. Most of the crashes have involved Outlook, customers reported, but other applications, including Word, Excel and PowerPoint, have also regularly dropped dead, either separately or when Outlook went down. The longest thread so far - which harked back to early July, just a day after Microsoft shipped the final Office 2016 for Mac and Apple issued the first public beta of El Capitan - had logged nearly 48,000 views and contained more than 525 messages as of late Tuesday, both extremely large numbers for the forum. Since then, numerous threads have been produced by users looking for an explanation and a fix. i rarely use it on my imac.Microsoft has been taking a beating on its Office 2016 for Mac support discussion forum since Sept. but it happens with word everytime i use it on my macbook.
I have yet to use excel so i don't know if it happens there. now do i need to do the same thing on my imac? I did what you suggested on my desktop macbook. * Kindly Mark and Vote this reply if it helps, as it will be beneficial to more community members reading here. Madoc - * Beware of scammers posting fake support numbers here. If there is any error message or pop-up, please also provide us a screenshot of it. Do you encounter any similar problem when using other Office apps like Word or Excel?Ĥ. Does the problem occur in all documents? Or just a specific document?ģ. MacOS version: Click Apple icon > About this Mac on the menu.Ģ. Office version: After opening Word client, click Word > About Microsoft Word Please provide the Office version and macOS version. The problem may also be related to the settings after you installed Office for Mac, so you can try to remove the files below.Ģ) Press Command + Shift + G, input “~/Library/Containers”, moveģ) Press Command + Shift + G, input “~/Library/Preferences”, moveĪnd we would like to collect some more information to further check it if the issue persists:ġ. So it’s a good idea to keep Office up to date.Ģ. With Office updated, some issues would get resolved.
To troubleshoot the issue you encountered, there are some suggestions you may take: Please do not dial phone numbers you may have received in this thread or respond to those replies. Sorry for the inconvenience it may have caused by the SPAM response.
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